Return and Refund Policy
Last updated: July 31, 2023
Thank you for shopping at SUNDUS L MAZER™.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Interpretation and Definitions
Interpretation
The words of which the initial letter is
capitalized have meanings defined under the following conditions. The following
definitions shall have the same meaning regardless of whether they appear in
singular or in plural.
Definitions
For the purposes of this Return and Refund
Policy:
Company (referred to as either “the
Company”, “We”, “Us” or “Our” in this
Agreement) refers to SUNDUS L MAZER™, Al Blajat St, Salmiya, Kuwait.
Goods refer to the items offered for
sale on the Service.
Orders mean a request by You to purchase
Goods from Us.
Service refers to the Website.
Website refers to SUNDUS L MAZER™,
accessible from https://sunduslmazer.com/
You means the individual accessing or
using the Service, or the company, or other legal entity on behalf of which
such individual is accessing or using the Service, as applicable.
Delivery Information
To avoid any delays with
the delivery, please make sure to register all required info correctly.
Orders inside Kuwait will
be delivered the next working day.
Delivery outside Kuwait will
take up to 5 working days (will vary by region)
Your Order Cancellation Rights
You are entitled to cancel Your Order
within 15 days without giving any reason for doing so.
The deadline for cancelling an Order is 15 days
from the date on which You received the Goods or on which a third party you
have appointed, who is not the carrier, takes possession of the product
delivered.
You may return or exchange your item within
15 days from the purchasing date as long as the item is in good condition and
not used/sealed. Shipping charges will be excluded from any refund.
In order to exercise Your right of
cancellation, You must inform Us of your decision by means of a clear
statement. You can inform us of your decision by:
By email:
info@sunduslmazer.com
By visiting this page on
our website: https://sunduslmazer.com/franchise/
By phone number: +965
55290070
We will reimburse You no later than 15 days
from the day on which We receive the returned Goods. We will use the same means
of payment as You used for the Order, and You will not incur any fees for such
reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a
return, please make sure that:
·
The Goods
were purchased in the last 15 days
The following Goods cannot be returned:
·
The supply
of Goods made to Your specifications or clearly personalized.
·
The supply
of Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
·
The supply
of Goods which are not suitable for return due to health protection or hygiene
reasons and were unsealed after delivery.
·
The supply
of Goods which are, after delivery, according to their nature, inseparably
mixed with other items.
·
If you received a damaged product, please notify us immediately
for assistance.
·
The courses are valid up to six months from the purchasing date.
·
Please
keep the original invoice for refund or exchange
We reserve the right to refuse returns of
any merchandise that does not meet the above return conditions in our sole
discretion.
Returning Goods
You are responsible for the cost and risk
of returning the Goods to Us. You should send the Goods at the following
address:
Al Blajat St, Salmiya, Kuwait
We cannot be held responsible for Goods
damaged or lost in return shipment. Therefore, We recommend an insured and
trackable mail service. We are unable to issue a refund without actual receipt
of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns
and Refunds Policy, please contact us:
By email:
info@sunduslmazer.com
By visiting this page on
our website: https://sunduslmazer.com/franchise/
By phone number: +965
55290070
English 
العربية